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by Tom Mochal Oct 3, 2006
Reference URL: http://articles.techrepublic.com.com/5100-10878-6121757.html

An action item is ad-hoc work that requires follow-up execution. By their nature, action items can’t be planned for in advance. Examples of action items include forwarding specific information to someone, arranging a meeting, and providing a quick estimate on a piece of work.

There are two common approaches used to manage action items. For all non-trivial action items, the best approach is to add the items as activities in the project workplan. You assign a resource and an end date and then manage the activity and track it as you would any normal activity. This is the better approach to follow because it keeps the work activities in one place and allows the project manager to see the schedule impact of assigning action items to team members. If team members are assigned action items that take more than a couple hours of effort, it can have a negative impact on their previously assigned work.

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